Afni

Afni, Inc. is a global customer experience and business process outsourcing (BPO) company based in Bloomington, Illinois. Founded in 1936, Afni has grown from a small collections agency into a significant provider of customized solutions that enhance revenue and foster customer relationships. The company employs around 10,000 people worldwide, including approximately 6,000 customer experience professionals who work both onsite and remotely through its Afni@Home program. Afni specializes in comprehensive customer engagement services, operating contact centers that manage both voice and non-voice interactions. Its offerings include customer contact center operations, receivables management, and bankruptcy administration services. The company serves a diverse range of industries, focusing on clients that require reliable customer engagement and revenue cycle management. With an estimated revenue of $2.1 billion, Afni is committed to a culture of integrity, creativity, and continuous improvement, while also embracing remote work and digital engagement technologies.