About ZB Designs & Wigglitz:

ZB Designs is scaling fast and building elite teams to run each part of our business with precision. Wigglitz is one of our flagship brands, growing quickly with real demand and strong momentum.

Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.

We don’t hire for “help.”

We hire operators who take ownership, execute fast, and raise the standard.

About the Role:

We are hiring an E-Commerce Operations Lead to own the execution layer of our Shopify business. This role is responsible for the systems, structure, and operational discipline that turns demand into measurable revenue.

This is not a creative role.

This is not a general marketing role.

This is an ownership role focused on execution, infrastructure, and performance.

You will work closely with our internal leadership team, including our newly hired VP of Sales, to ensure ecommerce becomes a clean, scalable growth engine.

Responsibilities:

Shopify & Site Operations

• Own Shopify backend operations end-to-end
• Maintain site architecture, app stack, checkout logic, and merchandising structure
• Ensure site performance is stable, fast, and conversion-ready

Product, Catalog, and SKU Execution

• Manage product setup, collections, bundles, variants, and launches
• Maintain clean SKU organization and merchandising logic
• Own product lifecycle execution from launch through scale

Inventory + Demand Coordination

• Monitor sell-through and inventory pacing
• Flag risks early and align availability with demand
• Support forecasting and launch quantity planning

Launch Readiness and Execution

• Own launch calendars, checklists, and go-live coordination
• Partner with creative, ops, and agency teams to ensure clean execution
• Run post-launch performance reviews and improvement cycles

Analytics and Revenue Reporting

• Track conversion rate, AOV, product performance, and funnel metrics
• Maintain dashboards and reporting accuracy
• Execute testing and optimization initiatives

Operational Excellence

• Build SOPs, workflows, and repeatable systems
• Reduce chaos and ensure nothing breaks as we scale
• Be the owner of ecommerce execution discipline

What Success Looks Like

In the first 30–60 xywuqvp days, success means:

• Shopify operations are organized, stable, and scalable
• Launch execution becomes repeatable and clean
• Inventory and merchandising decisions improve revenue outcomes
• Leadership has clear visibility into ecommerce performance
• Conversion and operational efficiency begin moving upward quickly

Qualifications

Required Skills

• Extremely organized, systems-minded, and execution-focused
• Strong comfort with data, dashboards, and revenue math
• Ability to move fast without creating chaos
• Ownership mentality: you don’t wait to be told

Preferred Skills

• Shopify / Shopify Plus
• GA4, Tag Manager, attribution tools
• Inventory and merchandising systems
• Ecommerce analytics and reporting